Congressman Sander Levin

Assistance with the Postal Service

If you are having a problem with an issue relating to the United States Postal Service (USPS), my office may be able to help.

Some examples of problems my office may be able to help resolve are: concerns with mail delivery, customer service, employment with the USPS, and a variety of other issues. If you have an unresolved issue with the USPS or your local post office, we can contact the Southeast Michigan District Performance Cluster of the Detroit District Performance Cluster on your behalf, depending on where you reside.

In order for my office to make an inquiry with USPS, you must first fill out the privacy release form authorizing myself or my staff to receive information on your behalf. You can access a Privacy Release Form online, or by contacting my district office, if you would like it mailed to you. Once you have filled out the privacy release form, you can mail, fax, or drop it off to my district office in Roseville:

Congressman Sander Levin
27085 Gratiot Avenue
Roseville, MI 48066
(586) 498-7123 (Fax)

Frequently Asked Questions

• What can I do if I am having trouble getting mail delivered or would like to file a complaint about my mail delivery service?
• How do I change my address with USPS?
• How do I place a hold on my mail when I am going to be out of town?
• What can I do if I am having issues with my employment at USPS?
• I am a retired postal employee, where can I get help addressing issues or concerns I am having with my retirement?

Q. What can I do if I am having trouble getting mail delivered or would like to file a complaint about my mail delivery service?

A. You should first address the issue with your postal carrier if possible. If this is not an
option, then visit your local post office and ask to speak with a manager about your concerns. Most issues can be resolved by taking these steps. After speaking with a manager, if you feel that your issue has not been properly addressed, you can contact my district office, and my staff will assist with initiating an inquiry on your behalf to the local or regional postmaster depending on the issue.

Q. How do I change my address with USPS?

A. You can visit your local post office and fill out the change of address forms provided at the counter, or you can change your address online at the USPS website.

Q. How do I place a hold on my mail when I am going to be out of town?

A. You can visit your local post office and fill out the hold mail form provided at the counter, or you can place a hold on your mail online at the USPS website.

Q. What can I do if I am having issues with my employment at USPS?

A. The first step you should take is to follow any established procedures at your place of employment. Additionally, you should contact your union representative for advice and assistance with addressing your concerns. If you are unable to resolve the issues through these steps, then please contact my district office to speak with a member of my staff, who can assist with initiating an inquiry on your behalf to the regional postmaster.

Q. I am a retired postal employee, where can I get help addressing any issues or concerns I am having with my retirement?

A. The Office of Personnel Management (OPM) is the federal agency that oversees civilian employment while working and during retirement. You should first try to resolve the issues concerning you by contacting OPM or your union representative. If you are unable to resolve the issues through these steps, then please contact my district office to speak with a member of my staff, who can assist with initiating an inquiry on your behalf to OPM.