How to Request My Assistance With a Federal Agency or Department

First, it is important to determine if your issue involves a state or federal agency. As your elected federal representative, my jurisdiction does not extend to programs, departments, and other matters governed by the State of Texas www.state.tx.us, its counties or municipalities.

Congressional courtesy requires that I refer individuals residing outside of Texas's Tenth Congressional District to the Congressman who represents them in Congress. Click here to perform a zip code search for your representative.

Before I can begin an inquiry, I need your written consent. The Privacy Act of 1974 prohibits the release of information pertaining to an individual or situation without first obtaining permission from the individual in question. The Privacy Authorization Form will facilitate the initiation of my inquiry.

What you can expect:

Once you complete the Privacy Authorization Form, sign it and return it to the district office nearest you. Please include any documentation that will help clarify your issue or support your position.
You will receive confirmation from me that an inquiry has been initiated on your behalf. You can expect a response from the agency within 30-45 days. This is a general guideline, and actual time may vary with each individual case.
As soon as the agency's response is received, my office will notify you by phone or letter.
During ongoing claims, agencies often request additional information. I will facilitate the transfer of your information, documents, or forms in response to an agency's request.
While I am monitoring the progress of your claim, appeal, or application, I will provide you with periodic status updates.

You should know:

Under the rules of the U.S. House of Representatives, I am unable to act as an attorney or provide legal advice in any way to constituents. If you need legal advice or representation, the Texas State Bar www.texasbar.com/ and Texas Legal Services Center www.tlsc.org offer referrals and services. The Texas Commission on Human Rights http://tchr.state.tx.us offers information on enforcement of the Texas Human Rights Act.
I am unable to intervene on your behalf in disputes involving a private company. You may wish to seek legal counsel, contact the Better Business Bureau, or file a complaint with the Consumer Protection Division of the Texas Attorney General's office. www.oag.state.tx.us/consumer/consumer.shtml.
While I will always do my best to assist you, please remember federal agencies have final discretion concerning decisions on individual cases.