Contents

 

List of Commissioners

Introduction

Vision

Section 1—Congressional Oversight, Executive Branch Governance, IRS Management, and Budget
Section 2—Workforce and Culture
Section 3—IRS Strategic Objectives: Customer Service, Compliance, and Efficiency Gains
Section 4—Modernization
Section 5—Electronic Filing
Section 6—Tax Law Simplification
Section 7—Taxpayer Rights
Section 8—Financial Accountability

Additional Views of Commissioners

Statement of Congressman William J. Coyne
Statement of Commissioner Ernest J. Dronenburg, Jr.
Statement of Commissioner Larry Irving
Statement of Commissioner David Keating
Statement of Commissioners Edward S. Knight, Larry Irving, James W. Wetzler
Statement of Commissioner George Newstrom

 

Appendices

A. Staff Members
B. Statute Creating the Commission
C. Methodology

· Hearings and Witnesses
· IRS Site Visits
· Individuals Who Met with the Commission
· IRS National Office Employees Who Met with the Commission
· Groups and Consultants Providing Services

D. Congressional Oversight, Executive Branch Governance, IRS Management, and Budget Supplementary Information

E. IRS Strategic Objectives: Customer Service, Compliance, and Efficiency Gains - Supplementary Information

F. Modernization Supplementary Information

G. Electronic Filing Supplementary Information

H. Tax Law Simplification Supplementary Information

I. Taxpayer Rights Supplementary Information

J. Feedback From Field Hearings

K. Bibliography